Timu's Commitments
How is Timu able to offer lower prices than others?
Timu connects customers directly with cost-efficient producers, allowing for competitively priced goods. By eliminating multiple middlemen and shipping directly from factories to consumers, customers benefit from wholesale prices from the source.
Offering a wide range of products
Timu has access to a sophisticated network of suppliers and manufacturers. Many of these suppliers are world-class manufacturers that offer affordable prices to Timu because of our scale. Timu also has strict policies against counterfeit or unsafe goods.
Security & Privacy
Pay confidently with our secure methods
Card information is secure and uncompromised
Timu follows the Payment Card Industry Data Security Standard (PCI DSS) and other security standards when handling card data
All data is encrypted
Timu never sells your card information
We keep your personal data private, safe and secure
The security of your personal information is important to us. We are dedicated to maintaining transparency and minimizing requests for Permissions within the application.
In November 2023, we officially partnered with cybersecurity agency HackerOne to create a bug bounty program offering rewards to the cybersecurity community for successfully discovering and resolving potential security vulnerabilities. We are committed to maintaining a smooth shopping experience on Timu. To learn more, visit https://hackerone.com/
Free shipping on items shipped from Timu
We offer this amazing deal thanks to the strong and efficient fulfilment network we have developed over the past decade. We work with GESWL EXPRESS, DHL eCommerce, FedEx, DHL, LaserShip, OnTrac, UPS, USPS, etc.
Delivery guarantee
We work with reliable shipping partners around the world. We guarantee that your package will reach you safely and on time. If there are any problems, we will do our best to solve the problems and provide the best solutions.
$5.00 Credit for delay
Return if item damaged
15-day no update refund
30-day no delivery refund
Free returns within 90 days
We hope you love the items you have purchased, but if you are not 100% satisfied, it is easy to return any eligible item in its original condition. You have the option to select ONE free return of one or multiple items for EVERY order within 90 days from the date of purchase.
Price adjustment policy within 30 days
We will provide the price difference, based on the price and currency type of the paid order, if the list price of the same item was reduced within 30 days of purchase in the same country or region. Items that are promotional, no longer available, on clearance, etc. may not be eligible for our Price Adjustment Policy.